Operational Support

The great thing about operating a PlumbCall franchise business is that much of the administrative work is taken care of for you. Right from the beginning you are supported by a fully functioning company with over 23 years of experience in the industry. The hurdles usually faced by start-up businesses will be by-passed you will have quick and easy access to our systems and processes. You get to choose your own ‘Support Level’: PlumbTech (basic), PlumbPro (economy) or PlumbExec (premium) which includes Call Centre operations, administration support, plus managing your accounts and payroll. You don’t need to be constantly answering phones, booking in jobs and managing accounts you can focus on providing excellent customer service and doing the job well. Our corporate office will send you out a job with a priority time, and you will be informed of when and what time the customer is expecting you.

In order to drive your business success and profitability, your progress will be monitored against your Key Performance Indicators. As a franchisee, you will benefit from this operational support, this means you are constantly pushed to perform better and build up a reputation of reliability and excellent customer service. You will be supported by technologies and communication systems that ensure you constantly remain connected to our call centre.

Right from the beginning, you will be supported through extensive training and assistance in managing your own business. We will continue to check in with you and ensure everything is running smoothly, and that you are achieving what you set out to achieve in your business plan. Our ongoing marketing support will provide your business with exposure, which means more jobs and increased profitability, and we will also provide you with marketing collateral and local area marketing kits to help you drive business.

We deliver 24/7 services for blocked drains and hot water systems across many areas like Allenstown, Bargara, Berserker, Boyne Island, Bundaberg, Burnett Heads, Calliope, Clinton, Cooee Bay, Cove, Craignish, Dundowran, Eli Waters, Elliott Heads, Emu Park, Frenchville, Gladstone, Glen Eden, Gracemere, Granville, Hervey Bay, Innes Park, Kawana, Kawungan, Kin Kora, Kinka Beach, Lammermoor, Maryborough, New Auckland, Norman Gardens, Pacific Heights, Pialba, Point Vernon, River Heads, Rockhampton, Tannum Sands, Taranganba, The Range, Tinana, Torquay, Urangan, Urraween, Wandal, Yeppoon, Zilzie & more