Operational Support

The great thing about operating a PlumbCall plumbing franchise business is that much of the administrative work is taken care of for you. Right from the beginning you are supported by a fully functioning company with over 22 years of experience in the industry. The hurdles usually faced by start-up businesses will be bypassed, as you will have quick and easy access to our systems and processes. Your administration levy of 8% will go towards our call centre operation and administration support, including managing your accounts and payroll. As you don’t need to be constantly answering phones, booking in jobs and managing accounts, you can focus on providing excellent customer service and doing the job well. Our corporate office will send you out a job with a priority time, and you will be informed of when and what time the customer is expecting you. We can also manage your financial operations and payroll.

In order to drive your business’ success and profitability, your progress will be monitored against your Key Performance Indicators. As a franchisee, you will benefit from this operational support, as it will mean you are constantly pushed to perform better and build up a reputation of reliability and excellent customer service. You will be supported by technologies and communication systems that ensure you constantly remain connected to our call centre. You will have access to a two way radio system that will connect you to Head Office at all times, also our Software System  from which you will receive jobs, calculate invoices and collect Payments.

Right from the beginning, you will be supported through extensive training and assistance in managing your own business. We will continue to check in with you and ensure everything is running smoothly, and that you are achieving what you set out to achieve in your business plan. Our ongoing marketing support will provide your business with exposure, which means more jobs and increased profitability, and we will also provide you with marketing collateral and local area marketing kits to help you drive business.

We deliver 24/7 services for blocked drains and hot water systems across many areas like Allenstown, Bargara, Berserker, Boyne Island, Bundaberg, Burnett Heads, Calliope, Clinton, Cooee Bay, Cove, Craignish, Dundowran, Eli Waters, Elliott Heads, Emu Park, Frenchville, Gladstone, Glen Eden, Gracemere, Granville, Hervey Bay, Innes Park, Kawana, Kawungan, Kin Kora, Kinka Beach, Lammermoor, Maryborough, New Auckland, Norman Gardens, Pacific Heights, Pialba, Point Vernon, River Heads, Rockhampton, Tannum Sands, Taranganba, The Range, Tinana, Torquay, Urangan, Urraween, Wandal, Yeppoon, Zilzie & more