While it is generally assumed that all plumbing businesses are essentially the same – taking calls from customers, repairing the plumbing problem, and collecting the payment – this is not the case. Our vision is to make PlumbCall a household name, set apart from other plumbing and maintenance providers. We will achieve this by providing the unique ‘PlumbCall Experience’ that our customers come to expect. They know that we provide the highest quality service, with reliability and authenticity. Our administration staff are polite, friendly and helpful, our plumbers provide excellent service and do a great plumbing job, so customers are left satisfied.
As a PlumbCall Franchisee, you will benefit from our already established and trusted brand name. Our customers know that a PlumbCall service will be a quality service. You will become a part of our business system, and will benefit from the structures we have in place. We answer the phone for you, so your customers are able to speak to a real person at any time of the day or night, and you never miss a job. Customers are fully informed about how our services work, what to expect, and when payment will be required. Our friendly call centre set up ensures that customers are always filled with confidence when booking a job.
We are so confident that our systems can guarantee reliability that we offer our customers 25% off the bill if we don’t arrive when we say we will. They are also assured that the job will be done perfectly through the offer of a 100% Money Back Guarantee, which provides them with peace of mind, and another reason to choose PlumbCall over another service. This further establishes the trust that our customers have in our business. With this system in place, you are guaranteed business, and your customers are guaranteed an excellent service.
As there is already strong brand awareness around the PlumbCall offering, our franchisees will benefit from brand recognition, national marketing campaigns, use of our marketing collateral and image, as well as the extensive buying power we have with our suppliers. We have built rapport with a range of companies so that you will have ongoing national company contracts. Our franchise structure allows you to focus on doing excellent plumbing work and satisfying customers. You will benefit from the already established and reputed PlumbCall experience that we provide customers.