PlumbCall has been in operation for over 20 years in Central Queensland. Over this time, we have experienced a number of difficulties and challenges, and we have managed to overcome them and refine our systems and processes as a result. Our business is built on a culture that seeks innovation at every turn, and constantly strives to be better and perform better. Despite the challenges we have faced, we have continued to grow and deliver our customers excellent plumbing services. The success we have achieved is due to our determination to continue shaping the industry, and the excellent team culture we have established.
In 2004, we decided to move into franchising, beginning with branches along the Queensland Coast from Gladstone to Cairns. In a time before iPads and the technologies that we have now, we struggled with mounds of manual paperwork, and faced frustrating administrational issues. These are the sorts of problems that we are determined our franchisees will not have to face in the running of their businesses. By joining our franchise system you have access to over 20 years’ worth of tried and tested, honed and established systems and technologies that work.
Our systems have now been refined, and we have a stable and reliable administration team to assist operations. This team is available to receive calls, book jobs and manage bookings for you while you are on the job. Our call centre functions 24/7, so customers always receive reliable service, and you never miss out on a job. You also benefit from our administrational support which takes care of your accounts and payroll. Over time we have developed our field technologies so that you are working with easy and efficient systems.
Over our time we have honed and practiced our marketing strategies, and have come to understand what our customers respond to, and how we can achieve great results from our campaigns. We have achieved great success through our catchy radio jingle and television ad. Our business model continues to operate proficiently and successfully. With a supportive corporate office established in Rockhampton, we are ready for dedicated franchisees to come on board and join in our success. As our track record further develops, we want you to be a part of our vision to deliver excellent plumbing services to customers, and make PlumbCall a household name.